Terms of Service

These Terms are the agreement between you and Oppsol ("we", "us"), the operator of Villenza at villenza.com (the "Service"). By creating an account, or by using the Service, you accept them. If you do not accept them, do not use the Service.

If you are using the Service on behalf of a brokerage, agency or other organisation, you confirm you are authorised to accept these Terms for it, and "you" means that organisation.

You must be at least 18 years old and legally able to enter a contract.

You upload photographs of a property. You choose a camera move and which photographs open and close the shot. The Service uses third-party AI models to generate a short video that moves a virtual camera through those photographs, and lets you cut that video into reels, add music, transitions and your own branding, and download the results.

The Service is software, not a production company. We do not shoot, direct, review or approve your footage, and we do not check your listings for accuracy or legal compliance.

This is the most important section of this agreement, so it is stated plainly: the videos are generated by artificial intelligence, and AI makes mistakes.

Generated video is an interpretation of your photographs, not a measurement of a property. It may contain visual errors, distortions, artefacts, warped edges, inconsistent lighting, incorrect proportions, or detail that does not match the room as it actually is. We instruct the models not to invent rooms, furniture, fixtures or views that your photographs do not show, and we design every prompt around that constraint — but we cannot and do not guarantee it. A model may still produce something inaccurate.

You are solely responsible for reviewing every clip before you publish, send or otherwise use it, and for deciding whether it represents the property fairly. If a clip is wrong, do not publish it — generate another one or discard it.

You are solely responsible for complying with every law, regulation, MLS rule, portal policy, advertising standard and professional obligation that applies to how you market a property, including any duty to disclose that marketing material is digitally generated or enhanced. We give you no advice on any of that.

The Service is provided on an "as is" and "as available" basis. We make no promise, express or implied, that any particular output will be accurate, usable, fit for your purpose, free of error, or acceptable to any portal, client or regulator. That is the whole of our guarantee: we will run the generation you paid for, and you will check what comes out.

AI providers change their models. Output quality, style and behaviour can change between generations of the same move, and a clip you liked may not be exactly reproducible later.

You keep ownership of everything you upload. You confirm that for every photograph you upload, you own the copyright or have the rights and permissions needed to use it this way — including from the photographer who took it, and from anyone whose property or likeness it shows.

You grant us a non-exclusive, worldwide, royalty-free licence to store, copy, transmit, resize and otherwise process your photographs and generated files strictly in order to operate the Service for you: to generate video, to cut reels, to display your library, to store backups, and to send your files to the AI and storage providers listed in our Privacy Policy. That licence ends when you delete the content, subject to the retention periods in the Privacy Policy.

We do not use your photographs or your generated videos to train AI models, and we do not use them in our own marketing without asking you first, in writing, for that specific use.

You must not upload anything unlawful, anything that infringes someone else's rights, anything depicting a person without the consent you need, or anything you were not given the right to use commercially.

As between you and us, the generated videos are yours. You may use them commercially — in listings, advertising, social media and client work — on every plan, including after you cancel.

We claim no ownership over your output. We do, however, make no warranty that output is free of third-party rights: because it is produced by AI models operated by others, we cannot guarantee that any particular frame is not similar to something else in the world.

Music beds and any other assets we supply for use in reels are licensed to you only as part of a video you produce with the Service. You may not extract and redistribute them on their own.

Keep your password and your sign-in methods secure. You are responsible for everything done through your account, including by anyone you invite into your workspace.

If you invite other people into a workspace you own, you are responsible for their use of the Service and for the content they upload to it.

Tell us promptly at [email protected] if you think someone else has access to your account.

Paid plans are sold per property per month, not per video. Your plan sets how many listings you can create in a period, how many people share the workspace, and how many AI Listing Planner runs you get each month. Each listing includes a fixed number of video generations plus a small number of free re-generations, as shown on the pricing page at the time you subscribe.

A generation is one attempt by the AI model. It counts against your allowance whether or not you like the result. Where a generation fails because of a fault on our side, tell us and we will credit it back.

Reels, edits, downloads and re-cuts of video you have already generated do not count against your generation allowance.

Unused listings and generations do not carry over indefinitely; the pricing page states what rolls over and for how long. We may change plan contents and limits for future periods, and will tell you before a change affects a period you have paid for.

Payments are collected by our payment provider, Paddle, which acts as merchant of record and may add sales tax, VAT or GST according to where you are. Your contract for the payment itself is with Paddle, on its own terms, in addition to these Terms.

Subscriptions renew automatically at the end of each period at the then-current price, using the payment method on file, until you cancel. Cancel any time from your billing page; your plan then runs to the end of the period you have already paid for, and does not renew.

Upgrades take effect immediately and you are charged the difference. Downgrades, including moving from a yearly to a monthly term, are scheduled for the end of the period you have already paid for — you keep the plan you are on until then.

If a payment fails, we may retry it and may suspend generation until it succeeds. Prices can change; we will give you notice before a change applies to your renewal.

Our Refund Policy at /refunds is part of these Terms and sets out exactly when we refund. The line it draws is this: money that has not yet been spent on generating video is refundable; money that has is not.

In practice that means an unused subscription can be refunded in full within 7 days of the charge, and duplicate charges, billing mistakes and unauthorised charges are refunded whenever you find them.

It also means a billing period in which you generated video, ran the planner, executed a plan or exported a reel is not refundable. Those run on paid GPU infrastructure at the moment you ask for them; the cost is incurred immediately and cannot be recovered.

Unused listings, unused generations, part-used months and part-used years are not refunded on cancellation. Cancelling stops the next charge rather than reversing the last one, and everything you have already made stays in your account.

Because AI output is variable by nature, a clip you do not like is not a fault in the Service and is not grounds for a refund. That is what the free re-generations included with each listing are for. Where a generation failed because of a fault on our side, write to us and we will put it right with credit or fresh generations at no charge.

Nothing in this section removes a right you have that cannot be excluded by law in the place you live, or any refund our payment provider decides to make under its own buyer terms.

Do not use the Service to misrepresent a property, to produce material that is deceptive, defamatory or unlawful, to generate content depicting identifiable people without their consent, or to market property you have no right to market.

Do not attempt to break, overload, probe or reverse-engineer the Service, work around plan limits, resell access, scrape it, or use it to build a competing model or dataset.

Do not share one account among people who should each have their own seat.

We may suspend or close an account that breaks this section, and we may remove content that does.

We aim to keep the Service running but do not promise uninterrupted availability. Generation depends on third-party AI providers, and their outages, rate limits, price changes and model retirements affect us.

We may add, change or remove features, including camera moves and planner behaviour. Where a change materially reduces something you are paying for within a period you have already paid for, tell us and we will sort it out fairly.

We may keep an account's activity history — sign-ins, generations and other actions — for security, support and abuse prevention.

To the fullest extent the law allows, we are not liable for lost profits, lost sales, lost commissions, lost listings, lost data, reputational harm, regulatory penalties, or any indirect or consequential loss arising out of the Service or out of anything you did with output from it.

To the fullest extent the law allows, our total liability to you for all claims in any twelve-month period is limited to the amount you actually paid us for the Service in that period.

You agree to indemnify us against claims brought by a third party — a photographer, a seller, a buyer, a portal, a regulator — arising from content you uploaded, from output you published, or from your breach of these Terms.

Nothing here excludes liability that cannot lawfully be excluded, including for fraud.

You can stop using the Service and close your account at any time. Cancelling a plan does not delete your account or your files; ask us at [email protected] if you want the account and its content erased.

We may suspend or end your access if you break these Terms, if payment fails and is not resolved, or if we are required to by law. Where it is reasonable to do so, we will warn you first.

When a paid plan ends, the files you have already made stay in your account and you can still download them. Creating new listings and generating new video needs an active plan.

These Terms are governed by the laws of India, and the courts there have jurisdiction, except where the law of the place you live gives you the right to bring a claim locally.

We may update these Terms. If a change is material we will give notice by email or in the app before it takes effect, and continuing to use the Service after that means you accept the updated version. The version in effect is the one published here, dated at the top of this page.

If a provision of these Terms is unenforceable, the rest continues to apply. Our not enforcing something immediately does not waive it.

You may not transfer this agreement without our consent. We may transfer it as part of a sale or reorganisation of the business.

These Terms, together with the Privacy Policy, are the entire agreement between us about the Service. Questions: [email protected].